Here’s how we fixed it with a two-month system build rooted in collaboration, system design, and local government IT project management.
When the Economic Growth Committee sat down with us, they didn’t just want another form or spreadsheet. They needed a system—a smart, efficient one—for managing small business registration, payments, and special permits for our upcoming night market.
The city government was drowning in night market paperwork—Here’s how we fixed it with a two-month system build rooted in collaboration, system design, and local government IT project management.
And this became a textbook case of how local government IT project management isn’t just about building infrastructure—it’s about building better experiences.
The Process: Two Months, Three Offices, One Shared Vision
The Treasurers Office, BPLO, and the Economic Growth and Investment Promotion Office called us in. The ask was clear: help us create a system tailored to small business owners applying for night market slots.
We didn’t just start coding, and we started listening.
We mapped every possible scenario. Who applies? When and how do they pay? What happens if they cancel? How do we issue special permits? Every step had to be discussed, tested, and refined.
We applied principles from system analysis and design—breaking the problem down, defining key actors, creating flow diagrams, and understanding what data was needed at each phase. From there, we developed a prototype, tested workflows, and adjusted based on feedback.
It was a two-month hack—but it worked because the collaboration was real. Everyone brought insights to the table. Everyone owned a piece of the solution.
The Result: Simpler for Business, Smarter for Government
Now, small business owners have a smoother way to apply. Offices have a system that tracks, approves, and logs transactions efficiently.
This is the kind of outcome that makes local government IT project management worth investing in—not just for compliance, but for community growth.
Closing Notes: Building Beyond the Booths
This project wasn’t just about night market logistics—it was about creating opportunity. And when systems are built with real people in mind, they do more than just function—they empower.
Curious how we tackled this from design to launch? We’re always open to sharing the process.